The steps below will help you with a variety of web-related issues.
Step #1: If at first you don’t succeed, try again in a few minutes. Sometimes links just don’t cooperate the first time.
Step #2: If that doesn’t do the trick, quit your web browser, launch it again, and try again.
Step #3: Still no luck? Try a different web browser, like Chrome or Firefox (Google them for download links). Both Safari and Internet Explorer are notorious for not playing nicely with many web sites.
Step #4: Sometimes the best fix is to quit all your open applications, restart the computer, launch the browser, and try again. You might find that lots of things on your computer work better after a restart.